We are pleased to announce that we have been awarded a 2015 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.
Classic Remodeling was selected as one of the over 300 North American builders, remodelers, developers, and contractors recognized by GuildQuality for our superior delivery of customer care. We are one of only 6 remodelers nationwide to receive the award for 10 consecutive years.
Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Classic Remodeling achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.
Client satisfaction is of the utmost importance to us at Classic Remodeling. We take great pride in the fact that 98% of our clients over the last 10 years consider themselves clients for life. The GuildQuality survey process allows us to continuously evaluate and improve our service which is vital to our success.
For more on the 2015 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.