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Thursday, May 22, 2014

Classic Remodeling Wins 2014 Guildmaster Award for Customer Service

We are pleased to announce that Classic Remodeling has received the 2014 Guildmaster Award for exceptional customer service from GuildQuality, an independent customer satisfaction surveying company. This marks the ninth consecutive year Classic Remodeling has been honored with this award.

The Guildmaster award was created in 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions. This year, GuildQuality honored over 200 North American builders, remodelers, developers, and contractors for their superior delivery of customer care. Classic Remodeling is one of only 6 companies nationwide that has received the award each year since its inception.

GuildQuality reviews customer survey responses submitted over the course of the last year to evaluate Guildmaster candidates. To receive the award, candidates must meet established criteria for two key metrics: the percentage of customers who would recommend and the percentage of customers who responded. Classic Remodeling achieved a recommendation rate of greater than 90% from their customers (the industry average is approximately 70%).

We are thrilled to, once again, be recognized for the service we provide our clients. We take great pride in the fact that, over the course of our history with GuildQuality, we have maintained a 97% customer satisfaction rating. Our clients’ willingness to participate in the survey process allows us to constantly evaluate and improve the client experience, which is vital to the success of our business.

For more on the 2014 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.

Monday, May 5, 2014

Welcome Krista Scheider, Project Consultant

We are pleased to welcome Krista Scheider to the Classic Remodeling team as our newest Project Consultant.

Krista brings a wealth of experience in the remodeling field and will focus mainly on Classic’s kitchen and bath projects. Talk with Krista about her work and it’s easy to see how passionate she is about helping her client’s achieve the best possible results from their renovations.

“I do a lot of listening early on in the design process,” says Krista. “You have to spend time really listening to a client in order to deliver a space that will meet their needs and fit their lifestyle.” 

Krista has been “in the business” for most of her life. She grew up working in her father’s cabinet shop on Hilton Head Island, SC where she began cleaning the showroom and helping with inventory at the age of 10. In 2000, after graduating from college and spending some time in Europe,  she officially joined the family business as a designer. After 2 ½ years in Hilton Head, she moved to New York City where she spent 7 years, working first as a designer for a Kitchen and Bath Showroom on the Upper Westside, and then joining Beech Associates, a prestigious design-build firm on the Upper Eastside.

“My experience in New York City was truly amazing. Not only did I have an opportunity to work in some of the most prestigious addresses in Manhattan, I also was fortunate to gain experience in many facets of the remodeling process. I learned a tremendous amount about things like construction management, scheduling and interpersonal skills. And it definitely helped me become a better designer.”

Now back in the Lowcountry, Krista says she’s excited to put all of her experience to work for Classic’s clients. 

“I believe that any contractor can start a job with gusto, but it is the ones who finish the jobs correctly, completely and on schedule that build a reputation for being the best of the best and really thrive. Classic’s reputation in the Charleston community is renowned and I’m really excited to be a part of a team that shares my goals of delivering both a quality project and a satisfied client.”

We are thrilled to have Krista as part of the Classic team. Her high standards and focus on the client experience, in addition to her design abilities will undoubtedly bring value to Classic’s clients and help us continue to deliver exceptional quality and customer satisfaction.

Thursday, April 3, 2014

Celebrating a New Addition

Spring has finally sprung here in the Lowcountry, and just in time for another “end of renovation” party.

Bjorn and Lindsay Miller own a beautiful home in Mt. Pleasant. They came to us with a desire to increase the size of their very small living room and create a larger, more family-friendly media room. The home also had a small porch and deck adjacent to the living room, but no way to access the backyard. 

As Bjorn states, “We knew that with kids on the way we would need more room than we had. We also felt like expanding the living room would increase the water views in our back yard.”

So Classic went to work on a new addition and deck to help accommodate the Miller’s growing family and new needs for their home. We expanded the space for the new media room by eliminating the existing porch and opening up the entryway from the old living room to the kitchen. The room now has an open, airy feeling and delivers those beautiful water views the Miller's were looking for. The old deck, was also eliminated and a new deck was built that not only provides a great spot for entertaining but also now offers a way to get to the backyard. By bumping out the exterior walls to create the expanded media room on the first floor, we also created a new patio area on the ground floor. 

“Classic really shared our vision for how the project should go. There was a high standard that Classic set for themselves and no detail was too small. We felt like we were part of the process and kept informed the whole way through.”

Once all was said and done, our team came back to help them celebrate the completion of the project, and share the results of their renovation with friends and family (some from as far away as Pennsylvania). 

“We are very happy with the end result and Classic was wonderful to work with. I felt like they were not happy until we were and the result is a fantastic addition for our home.”

Check out a few before and after pictures as well as some photos from the party:

Exterior before:

Exterior after:

 Living room before:

New Media room:

Celebrating with friends and family:

Thursday, February 27, 2014

Join Us For the Craftsmen & Craft Brews Lowcountry Boil

We’re breaking out our aprons support a great organization! Join us for the Craftsmen & Craft Brews Lowcountry Boil, part of the American College of the Building Arts’ (ACBA) Master of the Building Arts Festival.

The Master of Building Arts Festival is a week-long event, running from March 24-29 and features a series of professional workshops, hands-on demonstrations, lectures, tours and a variety of family activities. 

The Craftsmen & Craft Brews Lowcountry Boil will bring the festival to a close on Saturday, March 29. Join us from 5:00-8:00pm and enjoy a Lowcountry Boil with all the fixins’ - prepared and served by our very own Bob Fleming, with the help of ACBA students. You can also enjoy craft beer, a silent auction and live entertainment by Johnny Dailey.

Tickets are $25 ($15 for students with valid ID) and go on sale March 1. Proceeds from the Craftsmen & Craft Brews Lowcountry Boil benefit the ACBA’s Student Guild organization. 

For those who aren’t familiar with ACBA, it is the only school in the country to offer a four-year program where students learn traditional craftsmanship along with modern building trades. Students learn “the old ways” and develop the skills needed to help preserve historic buildings not only here in Charleston, but around the world. 

We hope you’ll come out and enjoy this great event, and learn about all that the ACBA has to offer.