We are pleased to announce that Classic Remodeling has received the 2014 Guildmaster Award for exceptional customer service from GuildQuality, an independent customer satisfaction surveying company. This marks the ninth consecutive year Classic Remodeling has been honored with this award.
The Guildmaster award was created in 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions. This year, GuildQuality honored over 200 North American builders, remodelers, developers, and contractors for their superior delivery of customer care. Classic Remodeling is one of only 6 companies nationwide that has received the award each year since its inception.
GuildQuality reviews customer survey responses submitted over the course of the last year to evaluate Guildmaster candidates. To receive the award, candidates must meet established criteria for two key metrics: the percentage of customers who would recommend and the percentage of customers who responded. Classic Remodeling achieved a recommendation rate of greater than 90% from their customers (the industry average is approximately 70%).
We are thrilled to, once again, be recognized for the service we provide our clients. We take great pride in the fact that, over the course of our history with GuildQuality, we have maintained a 97% customer satisfaction rating. Our clients’ willingness to participate in the survey process allows us to constantly evaluate and improve the client experience, which is vital to the success of our business.
For more on the 2014 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.