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Thursday, May 22, 2014

Classic Remodeling Wins 2014 Guildmaster Award for Customer Service

We are pleased to announce that Classic Remodeling has received the 2014 Guildmaster Award for exceptional customer service from GuildQuality, an independent customer satisfaction surveying company. This marks the ninth consecutive year Classic Remodeling has been honored with this award.

The Guildmaster award was created in 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions. This year, GuildQuality honored over 200 North American builders, remodelers, developers, and contractors for their superior delivery of customer care. Classic Remodeling is one of only 6 companies nationwide that has received the award each year since its inception.

GuildQuality reviews customer survey responses submitted over the course of the last year to evaluate Guildmaster candidates. To receive the award, candidates must meet established criteria for two key metrics: the percentage of customers who would recommend and the percentage of customers who responded. Classic Remodeling achieved a recommendation rate of greater than 90% from their customers (the industry average is approximately 70%).

We are thrilled to, once again, be recognized for the service we provide our clients. We take great pride in the fact that, over the course of our history with GuildQuality, we have maintained a 97% customer satisfaction rating. Our clients’ willingness to participate in the survey process allows us to constantly evaluate and improve the client experience, which is vital to the success of our business.

For more on the 2014 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.

Monday, May 5, 2014

Welcome Krista Scheider, Project Consultant

We are pleased to welcome Krista Scheider to the Classic Remodeling team as our newest Project Consultant.

Krista brings a wealth of experience in the remodeling field and will focus mainly on Classic’s kitchen and bath projects. Talk with Krista about her work and it’s easy to see how passionate she is about helping her client’s achieve the best possible results from their renovations.

“I do a lot of listening early on in the design process,” says Krista. “You have to spend time really listening to a client in order to deliver a space that will meet their needs and fit their lifestyle.” 

Krista has been “in the business” for most of her life. She grew up working in her father’s cabinet shop on Hilton Head Island, SC where she began cleaning the showroom and helping with inventory at the age of 10. In 2000, after graduating from college and spending some time in Europe,  she officially joined the family business as a designer. After 2 ½ years in Hilton Head, she moved to New York City where she spent 7 years, working first as a designer for a Kitchen and Bath Showroom on the Upper Westside, and then joining Beech Associates, a prestigious design-build firm on the Upper Eastside.

“My experience in New York City was truly amazing. Not only did I have an opportunity to work in some of the most prestigious addresses in Manhattan, I also was fortunate to gain experience in many facets of the remodeling process. I learned a tremendous amount about things like construction management, scheduling and interpersonal skills. And it definitely helped me become a better designer.”

Now back in the Lowcountry, Krista says she’s excited to put all of her experience to work for Classic’s clients. 

“I believe that any contractor can start a job with gusto, but it is the ones who finish the jobs correctly, completely and on schedule that build a reputation for being the best of the best and really thrive. Classic’s reputation in the Charleston community is renowned and I’m really excited to be a part of a team that shares my goals of delivering both a quality project and a satisfied client.”

We are thrilled to have Krista as part of the Classic team. Her high standards and focus on the client experience, in addition to her design abilities will undoubtedly bring value to Classic’s clients and help us continue to deliver exceptional quality and customer satisfaction.