Classic’s Bob Fleming will be a featured panelist in an upcoming Owner Series Webinar sponsored by GuildQuality, which will focus on how company owners preserve their core values and company culture while growing their business. In advance of the webinar, the panelists shared some of their thoughts with Remodeling Magazine. Below is an excerpt of the article.
Focus Your Culture on Service Excellence
Is your company's culture helping you exceed client expectations?
Managing expectations is important, but exceeding client expectations is essential to growing your business. There's a definite correlation between a company's success and how its culture focuses on service excellence.
Fitting In
Creating defined processes and an encouraging environment where teamwork and accountability are valued is critical to developing a strong culture of excellence. As your business grows, preserving that culture can become a challenge. Bob Fleming, president of Classic Remodeling & Construction in Charleston, S.C., considers whether new hires will be a cultural fit during the interview process.
“First and most important, I hire for attitude," he says. "All the technical skills in the world will not compensate for a lack of people skills. I find that when you find someone with good people skills who is motivated to learn, you can teach the technical skills quickly and easily.”
Fleming also emphasizes the importance of his company’s core values with new team members and trains them to deliver excellence to clients. He monitors his team’s performance using GuildQuality.
“There is nothing more satisfying than getting the feedback from our clients that everyone involved with the project was great to work with and knowing that those results occurred without any daily involvement from me as the company owner.”
To read the full article, check out Remodeling.com.
