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Friday, October 21, 2011

Delivering on Classic's Promises

You’ve decided to remodel, hired Classic, made all your design decisions and approved the final plans for your project – now what?

Now Cava Compton takes over. Cava is Classic’s Project Manager, responsible for making sure that what has been designed is delivered as promised.

When a project enters the construction phase, Cava, the project craftsman and I do a walk-through and go over all aspects of the project in the space. Cava then puts together a project schedule and makes sure the budget is followed. Not a small task, but she’s up to the challenge, “I love that each day is different. I like getting out in the field and the quick pace means it’s never boring!”

On a “typical” day you’ll find her checking on the status of each job, meeting with project craftsmen, resolving issues, screening and coordinating subcontractors, scheduling inspections, shopping for and ordering materials and fielding questions from clients. As you might imagine, she keeps pretty busy and is seldom seen without her cell phone.

Says Cava, “I try to be as accessible as possible to my clients. You have to remember that you are working on a home and not a job site. How we treat our clients is one of Classic’s greatest strengths, and the best work comes out of these relationships.”

Cava is also responsible for quality control, and our guys in the field work with her to make sure that everything we do is up to Classic’s standards. She and the project craftsman assigned to the job work as a team to keep the project on track. “Because we can be in a client’s home for a while, depending on the project, we really form a bond – the client, project craftsman and I – and a good relationship makes for a smooth project,” she says.

She stays with the job until it is ready for the client to move in. “When we’ve finished with the walk-throughs and punch list and it’s time to hand over the space to the client it’s a great day, but always a little sad. It’s nice that at Classic most of our clients come back with future projects, so we’re able to work with them again.”

And judging by the feedback we get from our clients they feel the same way. Says a client from Mt. Pleasant, “Cava is a really great project manager. She was always available to listen and to help with any questions. I really felt like she was taking care of us and she helped to make our first remodeling experience an exceptionally great one.”

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