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Thursday, September 26, 2013

Client Testimonial - 1940s Wagener Terrace Condo

One of Classic Remodeling's core values has always been to provide superior customer service to all of our clients. In an industry where referrals are key to the success of our business, customer satisfaction is not something that can be taken lightly. We go to great lengths to monitor our team's performance, using survey services like GuildQuality and review sites like Angie's List or Houzz.

It is extremely satisfying to hear from clients at the end of a project and learn that they had a great experience. We received one such note this month, from a client who hired us to renovate their 1940s condominium. 

From Terese Scarritt Shelton and Tom Shelton
homeowners in Historic Wagener Terrace
downtown Charleston, Summer 2013

“The Classic crew teamed up with us to renovate our old black and white tiled bathroom, circa World War II. While the job seemed like a small endeavor, we knew that it could become complicated.

We really needed the right professionals, since we also faced my husband’s knee replacement and needed a compassionate team to work with us on making our spaces “orthopedically-friendly” and accessible. In older buildings this is often a huge challenge!

As we considered contractors to update our bathroom and repair and freshen other parts of our home, we happened to be able to watch Classic Remodeling crews in action on a large-scale renovation of a neighbors’ charming historic bungalow. Our neighbors seemed incredibly pleased with the skill and organization of their Classic team, so we interviewed with Classic’s front man, Russell Scheider. His listening skill, quick response to our many questions and obvious knowledge of housing and construction won us over fully!
Entering into a relationship with Classic Remodeling proved to be the smartest move we could have made. In our case, we needed not only a team with airtight reliability and skill; we needed design help to accommodate our need for home features that would enable us to “age-into” our living space safely.

We needed professionals who were compassionate, too. We were going through a major surgery while the renovation work was underway. This required a great deal of sensitivity to our needs and to the timing of work. Everything had to be neat, tidy and uncluttered during the six weeks worth of construction…because any clutter might pose a hazard to navigation as Tom tried to maneuver about.

I must say, we chose very wisely when we picked Classic’s professional team of skilled craft-folks and project managers. They brought the job in before deadline, under-budget and with nearly perfectionistic attention to detail and quality. All of their communication and organizational talents aided in completing the job with the utmost respect for all of our needs.

Working with Classic’s talented crew was more like undertaking a project with reliable family members whom we felt always had our best interests at heart!

We wholeheartedly recommend them to our neighbors and friends. We would love to work with them again in the future. If others are lucky enough to get to work with Harold Butler, Project Craftsman, Russ Scheider, Sales & Design Associate and the fantastic Cava Compton, Project Manager, they won’t have to worry for even a minute. Just hand them the keys to your house with complete confidence…and they will get the job done!”

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