We are pleased to announce that Classic
Remodeling has received the 2014 Guildmaster
Award for exceptional customer service from GuildQuality, an independent
customer satisfaction surveying company. This marks the ninth consecutive year
Classic Remodeling has been honored with this award.
The
Guildmaster award was created in 2005 to celebrate service excellence in the
building, remodeling, contracting, and home services professions. This year,
GuildQuality honored over 200 North American builders, remodelers, developers, and
contractors
for their superior delivery of customer care. Classic Remodeling is one of only
6 companies nationwide that has received the award each year since its
inception.
GuildQuality
reviews customer survey responses submitted over the course of the last year to
evaluate Guildmaster candidates. To receive the award, candidates must meet
established criteria for two key metrics: the percentage of customers who would
recommend and the percentage of customers who responded. Classic Remodeling achieved
a recommendation rate of greater than 90% from their customers (the industry average is approximately 70%).
We
are thrilled to, once again, be recognized for the service we provide our
clients. We take great pride in the fact that, over the course of our history
with GuildQuality, we have maintained a 97% customer satisfaction rating. Our
clients’ willingness to participate in the survey process allows us to
constantly evaluate and improve the client experience, which is vital to the
success of our business.
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