We are pleased to announce that Classic Remodeling has been awarded a 2013 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.
Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of all Guildmaster candidates. In order to receive the award, Guildmaster candidates must meet established standards of performance in two key areas: the percentage of customers who would recommend and the percentage of customers who responded. We achieved a recommendation rate of greater than 90% from our customers, who were surveyed through GuildQuality.
This marks the eighth consecutive year we have received the award, and we are proud to be one of only six companies nationwide to be honored with the Guildmaster title every year since its inception.
Providing exceptional customer service is one of our core values at Classic Remodeling. GuildQuality provides an invaluable opportunity for us to garner important feedback from our clients about what we are doing well in addition to areas where we can improve. We are thrilled that our customers have been so consistently happy with our work and we appreciate their willingness to participate in the GuildQuality survey process.
For more on the 2013 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.